Figure 2-3
Five Marketing Audiences Journey Swimlane Diagram
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Each row is one of the Marketing Audiences, with S1–S10 running across; first see which steps it passes through, then the records at each step and the scope of measured tracking.
How the Five Marketing Audiences move through S1 to S10 (2026/3/3–10/8) Solid boxes = measured records; dashed boxes and hatched fill = Black Box (inside AI Platforms); arrows = direction of flow. Numbers from different sources, periods, and units are shown separately. Legend Measured records: our site + Google/Bing Bing-provided records Black Box: inside AI Platforms Hatched fill = inside AI Platforms Source dots at the top-right corner of each box S1 Prepare (requests) S2 Crawl (requests) S3 Train (requests) S4 Index (requests/pages) S5 Ask (requests) S6 Mention (times) S7 Answer (times) S8 Act (requests) S9 Visit (clicks/visits) S10 Return (Tracking) AI Crawlers Meta, Anthropic, OpenAI, Amazon… AI Agent Errands & lookups SearchCrawlers Google, Microsoft, Apple Humans OrganicTraffic From searchor AI Bots AutomatedInfo Services Ourwebsite Whole site 197M Requests From 2/12 To 10/8 Crawler arrivals 56.84 million Requests AI Crawlers Copies backfor training 52.2 million Requests Anthropic 24.48 million Builds AI index 3.99 million Requests Our AI Search 2.82 million Taken for training and indexing Live Retrieval 651,000 Requests Largest: OpenAI Black Box How AImentions you (in AI firms) AIAnswer 31,711 times Source: Copilot citations Visit Arrival sourcesbeing tracked Direct visits; browsing counted separately Act for Users 18.09 million Requests Black Box In-platform:Tracking Visit Trackingin Progress Search index Applebot 24.62 million Google 3.41 million Microsoft 12.05 million req. Indexed pages 657,000 pages Google 282,000 Bing 375,000 Trackingin Progress Are we in? What rank? Searchimpressions ~8.22M times Google+Bing approximate Organic Traffic Arrival sourcerecords Google 267,700 Microsoft 20,100 clicks Visit from search or AI to our site 309,826 Organic Traffic Arrivals 7.23M req. AI tools7.08 million Tracking150,000 Black Box Trackingin Progress S10 Return Trackingin Progress 1. Period 2026/3/3–10/8; whole site 196,702,526 requests, period2026/2/12–10/8; AI Agents (automated browsing) listed separately, 2026/8/26–10/8. 2. AI Crawlers: copied back for training 52,203,119 times, built the AI index 3,991,283 times, retrieved in real time 650,528times; Search Engine Crawlers that build the search index and produce AI Overviews are the same batch, 41,261,941 times. 3. Indexed pages are September 2026 Bing 375,000 + Google 282,000; searchimpressions about 8.22 million; cited in Copilot answers 31,711 times. 4. Organic Traffic from Humans 309,826 visits; Automated Bots 7,231,923 requests = AI tools7,079,310 + Tracking in Progress 152,613; AI Agents act for people and look up addresses. ID EO
How to read Each row is one of the Marketing Audiences, with S1–S10 running across; first see which steps it passes through, then the records at each step and the scope of measured tracking.
The steps each of the Five Marketing Audiences passes through, and the scope of measured records at each step.
Related questions
- Chapter 2 key pointsJourney Design (Which Steps to Take): AI Customer Journey: Four Phases, Ten Steps
- Figure 2-1AI Customer Journey Map: Four Phases, Ten Steps
- Figure 2-2Journey Diagnostics Gate Map: Ten Steps, Ten Gates
- FAQ 2-1How are the four phases divided?
- FAQ 2-2Who decides whether to allow S3 Train?