FAQ 2-3
Is S5 led by people or by AI?
In S5, a person raises a need and AI then retrieves the information to answer. Both asking and content use happen at this touchpoint, so journey diagnostics look at demand and retrieval results.
Related questions
- Chapter 2 key pointsJourney Design (Which Steps to Take): AI Customer Journey: Four Phases, Ten Steps
- Figure 2-1AI Customer Journey Map: Four Phases, Ten Steps
- Figure 2-2Journey Diagnostics Gate Map: Ten Steps, Ten Gates
- FAQ 2-1How are the four phases divided?
- FAQ 2-2Who decides whether to allow S3 Train?